Frequently Asked Questions

JOINING

How do I enroll in iPrefer?

Enroll online at www.iPrefer.com or www.preferredhotelgroup.com or at any participating Preferred Hotel Group hotel.

MEMBER BENEFITS & TIERS

What benefits do I receive as an iPrefer member?

All iPrefer members earn points for eligible stays at participating hotels. Membership is complimentary at all tiers, and you can expect the following tier-level benefits during every hotel stay:

iPrefer Tier iPrefer Member Benefits
Silver Tier
0 to 4,999 points
Complimentary Internet
Priority early check-in/late check-out privileges, when available
Gold Tier
5,000 to 14,999 points
Silver tier benefits, plus room upgrade, when available
Welcome amenity, unique to each hotel
Platinum Tier
15,000+ points
Silver and Gold tier benefits, plus 10% bonus points per stay

 

Which hotels participate in iPrefer?

There are over 450 participating hotels. A complete list can be found at iPrefer.com.

How do I get upgraded to Gold or Platinum tiers?

You must earn 5,000 points within one year of your membership joining date (anniversary) to move from Silver to Gold tier status, and 15,000 points to be upgraded from Gold to Platinum tier status.

You do not have to wait for your anniversary to be upgraded, you will move immediately to the next tier when you reach the next points level. Tier benefits will remain in place through your next anniversary date regardless of your activity.

How do I maintain my Gold or Platinum tier status?

You can maintain your status by reaching the same or higher points levels during the 12-month period following your anniversary date. If you do not maintain the qualifying amount of points during this time, you will be downgraded to the next lower tier on your next anniversary date.

Do I get benefits if I sign up during a hotel stay?

If you enroll at a participating hotel during upon check-in, you will receive Silver Tier benefits for your current stay, with the exception of points. Only reservations made with an iPrefer member number are eligible for earning points.

POINT MANAGEMENT

How do I earn points?

You must include your iPrefer member number in your reservation and book your stay at participating hotels via one of the following channels in order to earn points and other iPrefer member rewards:

How many points will I earn when I stay at a participating hotel?

You will earn one point for every US$1 in reservation spend, exclusive of taxes and charges, on eligible stays. For example, when you spend US$100 per night for three nights, you will earn 300 points.

Stays paid in non-US currency will be converted to US$ at an exchange rate at the discretion of Preferred Hotel Group.

How do I add my iPrefer number to my reservation if I forgot it when I made the reservation?

If you made your reservation directly with Preferred Hotel Group, email your request to iPrefer@PreferredHotelGroup.com and include your member number and reservation confirmation number.  If you made your reservation directly with the hotel or via another channel, contact the hotel and ask them to include your member number in the reservation prior to arrival.

Can I earn points for non-room charges, such a dining in the hotel restaurant?

Some hotels may offer additional point earning opportunities including spa, restaurant, gift shop, and resort charges, but this is at the discretion of the hotel and is not automatically included in point earning.

Do I earn points for hotel's own loyalty program in addition to my iPrefer points?

You will earn iPrefer points and other rewards for every eligible stay at participating hotels.  It is at the discretion of each hotel to extend benefits from other hotel loyalty programs they may offer.

Do I earn airline miles in addition to my iPrefer points?

You will earn iPrefer points and other rewards for every eligible stay at a participating hotel.  If a hotel also participates in the Preferred Hotel Group airline frequent flyer program, you can request credit for your same stay.

Are my past stays eligible for points?

No. Points will be awarded for qualifying stays at participating hotels with an arrival date after August 15, 2013. Points will not be rewarded for stays prior to this date or prior to member enrollment.

Do iPrefer points expire?

Points will expire after 24 months of membership inactivity. Activity is defined as an eligible stay, point purchase, or point redemption into a Reward Certificate. You will forfeit your current balance when your points expire and you will be downgraded to the lowest tier.

How do I check my point balance and tier status?

Simply log in to iPrefer.com and click on "my points" to view your account balance, tier status, and past activity. Your point balance and tier status will also be included on all emails you receive from iPrefer.

How can I use my points?

You can redeem points for cash-value iPrefer Reward Certificates, which are accepted for payment against room charges at any participating iPrefer hotel. Some hotels may also accept iPrefer Reward Certificates for payment toward spa, restaurant, gift shop, and resort charges, but this is at the discretion of the hotel and acceptance is not guaranteed.

I booked a stay at a hotel that is no longer a participating iPrefer hotel. Will I still earn points and receive other member benefits?

If the stay was eligible at the time of booking, you will earn points for your stay, however the hotel is not obligated to provide the other benefits such as complimentary Internet, priority early check-in/late check-out privileges, upgrade upon availability or welcome amenity.

I do not see points in my account for a recent stay. How can I get credit for missing points?

Use the "request points" feature of iPrefer.com to request a point adjustment through iPrefer Member Services.  You must include an electronic copy of your final hotel bill reflecting the charges for which you are claiming points. Point requests will not be accepted until a folio has been attached.

How do I merge two profiles, or transfer points between two accounts?

Email your request to iPrefer@PreferredHotelGroup.com and include your member number and all relevant details.

REWARD CERTIFICATES

How do I redeem my points for Reward Certificates?

Simply log in to iPrefer.com and click on "redeem reward" to order Reward Certificates, provided your point balance qualifies for the redemption amount you select.  Please note your member profile must contain complete address information before you can complete a Reward Certificate order.  Go to "my profile" to update your address if prompted.

Reward Certificate Points required
US$50 2,500
US$100 5,000
US$250 12,500
US$500 25,000

How do I receive my Reward Certificate?

Your Reward Certificate will be delivered via email and will contain a unique, secure code. Simply print the Reward Certificate or present it on your smartphone at a participating hotel for verification and acceptance.

At what currencies and denominations are Reward Certificates available?

Reward Certificates are available in USD/GBP/EUR 50, USD/GBP/EUR 100, USD/GBP/EUR 250, or USD/GBP/EUR 500. Other currencies and denominations may be added in the future.

Do Reward Certificates expire?

iPrefer Reward Certificates do not expire and are valid until redeemed at a participating hotel.

How should I present my Reward Certificate to a participating hotel?

Print your Reward Certificate from the order confirmation email or the "order history" link on iPrefer.com and present to the hotel front desk.  You can also show the Reward Certificate on your smart phone.  To facilitate acceptance, it is suggested that you advise the hotel at time of check-in if you plan to use a Reward Certificate during your stay.

Can I give my Reward Certificate to a friend or family member?

Yes, you are welcome to gift an iPrefer Reward Certificate by simply forwarding the email containing your Reward Certificate to the recipient for presentation at a participating hotel.

I redeemed my points for a Reward Certificate, but now I have misplaced my Reward Certificate. How do I get a new one?

Contact iPrefer Member Services.

I have lost the original email containing my Reward Certificate.  How do I request a new email or reprint my Certificate?

If the Reward Certificate has not been used or canceled, go to the "order history" link at iPrefer.com, and click on the "issued" link to reprint the Reward Certificate or generate a new order confirmation email.

I ordered a Reward Certificate for a trip and am no longer traveling – can I get a refund?

Contact iPrefer Member Services.

Do I get change if I do not use the full face value of my Reward Certificate?

No. iPrefer Reward Certificates are valid at the full face-value amount only.

I am traveling to a country that uses a different currency than my Reward Certificate currency. Will the hotel accept it?

Yes, the hotel will convert it at a exchange rate of their discretion and apply the converted amount to your outstanding charges.

The hotel I booked was a participating iPrefer hotel when I made the reservation, now they are not. Can I still use a Reward Certificate at that hotel?

No, a non-participating hotel is not required to accept an iPrefer Reward Certificate as payment.

GENERAL ASSISTANCE

I’ve forgotten my iPrefer password, how do I reset it?

Click on the "login" button then the "forgot user name or password" link on iPrefer.com and look for an email asking you to reset your password. If you need further assistance, contact iPrefer Member Services.

I’d rather make my booking over the phone. Who do I call for assistance?

iPrefer Member Services is available 24/7 to assist you.

How do I get a member card?

Print a copy of your membership card by clicking on the "member card" link on iPrefer.com.

As a Gold or Platinum member, if you would like a physical card, complete the request form on the "member card" page of iPrefer.com.

 

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Get free Internet and priority early check-in and late check-out with this booking. Plus, earn points that you can redeem for Reward Certificates good for free stays and more. Log in to iPrefer now.

Or continue as a guest to complete your reservation.

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Come see how iPrefer is the most flexible hotel points program!

Unlike other hotel loyalty programs, you enjoy real benefits at all membership levels. iPrefer is the hotel member rewards program that rewards you.

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